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Dwelltory Rundown
Rheem
The complete warranty breakdown — what's covered, what's not, and what every homeowner should know. Also covers Ruud (same company, same warranties).
Claim Contact
1-800-432-8373
📋 Warranty Coverage by Product
| Product | Coverage | Rating |
|---|
| Marathon Tank (Electric) | Lifetime tank warranty, 6 years parts | ✅ Excellent |
| Performance Platinum (Tank) | 12 years tank, 12 years parts, 1 year labor | ✅ Excellent |
| Performance Plus (Tank) | 10 years tank, 10 years parts | ✅ Strong |
| Classic/Performance (Tank) | 6 years tank, 6 years parts | ⚠️ Standard |
| Tankless Gas (Prestige) | 12-15 years heat exchanger, 5 years parts, 1 year labor | ✅ Excellent |
| Tankless Electric | 5 years heat exchanger, 1 year parts | ⚠️ Standard |
| Heat Pump (Hybrid) | 10 years tank, 10 years parts, 1 year labor | ✅ Strong |
🚨 Register Within 60 Days
Rheem requires product registration within 60 days of installation to activate full warranty coverage. Without registration, you may receive reduced coverage terms. Registration is free at rheem.com — you'll need your model number and serial number. Rheem and Ruud are the same company — Ruud water heaters carry identical warranty terms.
📞 How to File a Warranty Claim
- Register your water heater at rheem.com/warranties within 60 days of installation
- Locate your serial number on the unit (needed for all claims)
- Contact a local Rheem Pro or call 1-800-432-8373
- Rheem provides replacement parts or a replacement unit for the unexpired portion of warranty
- Labor is only covered during the 1-year full warranty period (if applicable to your model)
⚖️ Pros & Cons
✅ Pros
Marathon line has lifetime tank warranty — one of the best in the industry
Performance Platinum offers 12-year coverage, the longest standard tier
Warranty is transferable to new homeowners ($25 fee within 30 days of closing)
ProtectionPlus upgrade adds 4 years of coverage plus labor
❌ Cons
Classic/Performance series only gets 6 years — the most common models
Tankless electric only 5-year heat exchanger, 1-year parts — weak
Replacement unit only covers the unexpired portion of the original warranty
ProtectionPlus upgrade kit must be installed at initial installation — can't add later
💡 Dwelltory Pro Tips
- 📌 Know your series before you buy — The warranty difference between Classic (6 years) and Performance Platinum (12 years) is massive. Ask your installer which series they're putting in — don't assume.
- 📌 ProtectionPlus must be installed at time of purchase — This $150-250 upgrade kit extends coverage by 4 years and adds labor. But it requires physical installation during initial setup. You can't add it after the fact.
- 📌 Ruud = Rheem — If you have a Ruud water heater, you have a Rheem water heater. Same factory, same warranties, same claims process. Don't be confused if your plumber installs Ruud.
- 📌 Water heater warranties typically don't cover anode rod failure — This is the #1 reason tanks corrode. Replace the anode rod every 3-5 years (a $30-50 DIY part) to prevent a failure that warranty won't cover.
📚 More Dwelltory Rundowns
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